China has been growing rapidly in technological advancements, including the continued growth of online shopping websites.
Proof of this is Dhgate.com, one of the largest Chinese eCommerce platforms founded by businesswoman Diane Wang. It is a cross-border marketplace where suppliers can ship their items to another country using the platform. The platform caters to both business and individual customers.
History of Dhgate UK
Diane Wang founded Dhgate in August 2004, and officially launched in 2005 in Beijing, China. DH in the company name Dhgate refers to the Dunhuang city, connecting the trade route in China to the rest of the world during the early ages. There was a struggle in the first few years of its launch, challenged by staying profitable.
In 2013, the company became the first Chinese cross-border eCommerce platform that introduced internet financial services, The following year, the International Finance Corporation (a private sector arm of the World Bank Group) advised APEC (Asia-Pacific Economic Cooperation) economies to follow the company’s model. Dhgate was included in the Canadian multinational eCommerce platform company – Shopify – in 2015.
It continuously gained partnerships from different countries across the world. They also started developing physical retail stores called Digital Trade Centers. It enabled retailers and wholesalers to see and experience the products before buying them, especially on bulk orders.
The online platform continued to grow as it has more than 31 million registered buyers globally with 32 million items and counting as of June 2020. There are limited resources available regarding the local location of Dhgate’s UK office, including the date of opening.
Contacting DHgate
The website has an organized Help Center page. It can be accessed from the link below, or from the other methods of contact shown in this article.
https://www.dhgate.com/help/helpcenter.html#pu1403-helptop-contactUs
How to Contact Dhgate UK through Email
There is no email address for the customer support of Dhgate. Customers may use the online inquiry form through the link below. Customers will be required to log in to their accounts in order to proceed.
How to Contact Dhgate UK through Online Chat
Customers can contact Dhgate’s customer service through chat. Use the link below and it should direct you to a log-in page that will open the chat support window.
https://secure.dhgate.com/usr/signin.do?returnURL=https://dg.dhgate.com/contact/contactUs.do?act=oldpageload&dspm=pcen.cl.onlinechat.1.RNktEv71uvmnNv8n5pA8&resource_id=
How to Contact Dhgate UK through Social Media
The eCommerce platform is also on social media, verified by the blue checkmark (except for the Twitter account) from the social media site. This will avoid confusion to the other pages that claim to be the original account of Dhgate.
Facebook: https://www.facebook.com/dhgate
Twitter: https://twitter.com/dhgate
Instagram: https://www.instagram.com/dhgate_official/
